We are seeking a highly motivated and adaptable individual with >2 years experience in a similar position in an AI SaaS start-up/scale-up environment who exemplifies a collaborative spirit in a dynamic work environment.
Here's what we require and what would ideally set you apart.
Required Skills
Communication mastery: exceptional verbal and written skills in French, with professional proficiency in English;
Tools proficiency: experience with customer support tools like Intercom and proficient in the use of modern technology;
Independent management: ability to effectively manage priorities, work independently, and maintain organization in a multitasking environment.
Team collaboration: skilled at working within team settings and collaborating across departments to meet company goals.
Attention to detail: organized and meticulous approach to task and ticket follow-up, with a keen eye for detail.
Versatility and initiative: ready to take on multiple roles and proactive in initiating project improvements.
Ideal Skills
Customer Service expertise: strong capabilities in customer service and problem-solving.
Educational leadership: ability to lead training sessions and webinars, enhancing team knowledge and expertise.
Quality & Testing knowledge: familiarity with quality control and software testing processes.
Personal Attributes
Tech-Savvy: comfortable navigating through continuously structuring and improving environments;
Proactivity: not just responsive, but also proactive in contributing innovative ideas to customer support projects.
User Engagement: enthusiastic about direct interaction and meeting with users, enriching their experience and fostering positive relationships.
More about the environment
⭐ Dynamic, Inspiring International Team and Mission-Driven Environment
Join a team where motivation and purpose converge to create a uniquely inspiring workplace.
🕺 Rapid Advancement Opportunities
Accelerate your career growth with numerous opportunities for fast-paced professional development.
🏥 Comprehensive Health Insurance with Alan
Enjoy excellent health coverage through Alan, ensuring peace of mind for you and your family. (50% participation)
🥗 Luncheon Vouchers Provided
Benefit from luncheon vouchers, making your daily dining convenient and affordable. (50% participation)
💻 Flexible, Hybrid Work Model
Experience the best of both worlds with our flexible working environment that supports both in-office and remote work options.
🌴 Engage in Exclusive Batvoice Events
Join us for biannual gatherings at stunning holiday destinations, where all team members unite to connect, recharge, and create unforgettable memories.